Executive Development Programme in CRM for Strategic Project Planning
-- viewing nowThe Executive Development Programme in CRM for Strategic Project Planning is a certificate course designed to empower professionals with essential skills in Customer Relationship Management (CRM) for effective project planning. This programme highlights the importance of CRM in today's data-driven business environment, where customer satisfaction and loyalty are critical success factors.
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Course Details
• CRM Overview
• Customer Segmentation and Profiling
• Strategic Project Planning in CRM
• CRM Technology and Data Management
• Stakeholder Management in CRM Projects
• Change Management and CRM Adoption
• CRM Metrics and Performance Measurement
• Customer Experience Management
• Integrating CRM with Marketing, Sales, and Service Strategies
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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