Professional Certificate in IT Service Management Fundamentals
-- viewing nowThe Professional Certificate in IT Service Management Fundamentals is a vital course designed to equip learners with the essential skills required in the IT service industry. This program covers ITIL (Information Technology Infrastructure Library) frameworks, industry-standard practices, and service lifecycle stages.
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Course Details
• IT Service Management (ITSM) Fundamentals
• ITIL® Framework and Lifecycle
• Service Support Processes
• Service Delivery Processes
• IT Service Continuity Management
• Information Security Management in ITSM
• Measurement and Metrics in ITSM
• Supplier Management in IT Services
• ITSM Service Transition and Change Management
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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