Executive Development Programme in Mobile Support: Building a High-Performing Team
-- viewing nowThe Executive Development Programme in Mobile Support is a certificate course designed to build and lead high-performing teams in the mobile support industry. This program emphasizes the importance of mobile technology in customer service and highlights the growing demand for skilled professionals who can deliver exceptional support experiences.
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Course Details
• Building High-Performing Teams: Understanding the key elements of high-performing teams, including trust, communication, and collaboration.
• Mobile Support Foundations: Establishing a solid understanding of the mobile support landscape, including devices, platforms, and common issues.
• Recruitment and Onboarding: Identifying, interviewing, and onboarding top talent to join your mobile support team.
• Performance Management: Setting clear expectations, providing regular feedback, and coaching team members to improve performance.
• Conflict Resolution: Addressing and resolving conflicts within the team to maintain a positive work environment.
• Continuous Learning: Encouraging and facilitating ongoing education and skill development to keep up with the ever-evolving mobile support landscape.
• Process Improvement: Regularly reviewing and optimizing mobile support processes to improve efficiency and effectiveness.
• Leadership Development: Building and refining leadership skills to effectively manage and motivate team members.
• Stakeholder Management: Communicating and collaborating with internal and external stakeholders to align on mobile support strategies and priorities.
• Diversity and Inclusion: Fostering a diverse and inclusive team culture that values and leverages different perspectives and experiences.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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