Global Certificate Customer Advocacy: Smarter Measurement

-- viewing now

The Global Certificate in Customer Advocacy: Smarter Measurement is a crucial course for professionals aiming to excel in customer experience management. This certificate program focuses on the latest trends and techniques in customer advocacy, emphasizing the importance of data-driven decision-making and measurement strategies.

4.0
Based on 7,965 reviews

5,014+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In today's customer-centric world, understanding and measuring customer advocacy is essential for business success. This program equips learners with essential skills to design and implement effective customer measurement strategies, analyze customer feedback, and communicate insights to stakeholders for improved business outcomes. By completing this course, learners will gain a competitive edge in their careers, demonstrating their expertise in customer advocacy and data-driven decision-making. With a growing demand for customer experience professionals, this certificate program is an excellent opportunity for learners to advance their careers and make a meaningful impact on their organizations.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Customer Advocacy Metrics
• Understanding Customer Satisfaction (CSAT)
• Net Promoter Score (NPS) & Its Importance
• Implementing & Analyzing Customer Effort Score (CES)
• Measuring Customer Lifetime Value (CLV)
• Key Performance Indicators (KPIs) for Customer Advocacy
• The Role of Social Media in Measuring Customer Advocacy
• Quantitative vs Qualitative Data Analysis in Customer Advocacy
• Creating a Balanced Scorecard for Customer Advocacy Programs
• Continuous Improvement: A Data-Driven Approach to Customer Advocacy

Career Path

The Global Certificate Customer Advocacy: Smarter Measurement program prepares professionals for various rewarding roles in the UK's booming customer experience industry. In this section, we present a 3D pie chart highlighting the job market trends of these roles, revealing the demand for each position. 1. **Customer Success Manager**: With a 30% share, Customer Success Managers focus on fostering long-term client relationships, ensuring customer satisfaction, and driving revenue growth. 2. **Customer Support Manager**: Holding a 25% portion, Customer Support Managers lead teams responsible for addressing customer concerns, handling complaints, and providing timely resolutions. 3. **Customer Experience Manager**: Claiming 20% of the market, Customer Experience Managers orchestrate a seamless customer journey, enhancing brand loyalty through consistent and positive interactions. 4. **Customer Service Manager**: With a 15% share, Customer Service Managers oversee daily operations, implementing strategies to boost service quality, efficiency, and customer satisfaction. 5. **Customer Relationship Manager**: Completing the list with a 10% share, Customer Relationship Managers maintain and strengthen relationships with clients, seeking potential business opportunities and cross-selling strategies. These roles offer competitive salary ranges and skill demands, making the Global Certificate Customer Advocacy: Smarter Measurement an invaluable asset for any professional looking to excel in the customer experience sector.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
GLOBAL CERTIFICATE CUSTOMER ADVOCACY: SMARTER MEASUREMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment