Executive Development Programme in Customer-Focused Strategic Thinking
-- viewing nowThe Executive Development Programme in Customer-Focused Strategic Thinking is a certificate course designed to empower professionals with the essential skills required to excel in today's customer-centric business landscape. This programme emphasizes the importance of understanding customer needs and developing strategies that cater to these needs, leading to increased customer satisfaction and loyalty.
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Course Details
• Executive Development Programme in Customer-Focused Strategic Thinking
• Understanding the Customer: Psychographics and Demographics
• Customer-Centric Business Model: A Holistic Approach
• Design Thinking for Customer-Focused Innovation
• Strategic Marketing: Segmentation, Targeting, and Positioning
• Customer Lifetime Value (CLTV) and its Impact on Business Strategy
• Voice of the Customer (VoC) Programs: Capturing and Analyzing Customer Feedback
• Metrics for Customer-Focused Strategic Thinking
• Change Management: Implementing Customer-Focused Strategies
• Case Studies: Successful Customer-Focused Strategies in Action
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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