Professional Certificate in Customer Connection in a Crisis
-- viewing nowThe Professional Certificate in Customer Connection in a Crisis is a crucial course designed to equip learners with the essential skills needed to manage and connect with customers during challenging times. This certificate program highlights the importance of customer connection, especially in industries where crisis management is integral.
4,821+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Effective Communication: Understanding the importance of clear and empathetic communication during a crisis.
• Active Listening: Techniques to demonstrate understanding and build trust with customers in difficult situations.
• Problem Solving: Strategies for identifying and addressing customer issues, even in high-pressure scenarios.
• Empathy and Emotional Intelligence: Developing the ability to connect with customers on a emotional level and provide comfort during stressful times.
• Escalation Protocols: Establishing clear guidelines for when and how to escalate issues to supervisors or other teams.
• Regulatory Compliance: Ensuring all customer interactions comply with relevant laws and regulations, especially during a crisis.
• De-escalation Techniques: Approaches to diffuse tense situations and maintain professionalism.
• Post-Crisis Follow-up: Techniques for following up with customers after a crisis to ensure satisfaction and build long-term relationships.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate