Certificate E-commerce CRM: Data-Driven Insights

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The Certificate E-commerce CRM: Data-Driven Insights course is a powerful learning pathway designed to equip learners with the essential skills needed to thrive in today's data-driven e-commerce landscape. This course emphasizes the importance of harnessing customer relationship management (CRM) tools and data analytics to drive business growth and customer engagement.

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About this course

In this age of digital transformation, the ability to leverage data-driven insights is increasingly vital for career advancement in e-commerce. This course provides hands-on experience with popular CRM platforms and teaches learners how to analyze customer data to optimize marketing strategies, improve customer retention, and boost sales. With the rising demand for CRM specialists, this course is an excellent opportunity for professionals looking to upskill, reskill, or embark on a new career path. By the end of this course, learners will be well-equipped to make data-informed decisions, maximize customer lifetime value, and drive success in e-commerce businesses.

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Course Details


• CRM Data Analysis for E-commerce
Customer Segmentation and Targeting
• E-commerce CRM Data Visualization
Data-Driven Customer Lifecycle Management
• Utilizing CRM for E-commerce Personalization
• CRM Metrics and KPIs in E-commerce
Machine Learning and AI in CRM for E-commerce
• CRM Strategies for E-commerce Customer Retention
• Improving E-commerce CRM with A/B Testing
Data Privacy and Security in E-commerce CRM

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
CERTIFICATE E-COMMERCE CRM: DATA-DRIVEN INSIGHTS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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