Professional Certificate in Sales: Effective Sales Communication
-- ViewingNowThe Professional Certificate in Sales: Effective Sales Communication is a crucial course designed to enhance learners' communication skills in sales. With the increasing industry demand for sales professionals who can effectively communicate value propositions, this course is more relevant than ever.
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โข Understanding Sales Communication: This unit will cover the basics of sales communication, including its definition, importance, and key components. โข Effective Listening Skills: This unit will focus on the role of active listening in sales communication, and how to improve listening skills to build better relationships with customers. โข Building Rapport with Customers: This unit will cover techniques for building rapport with customers, including body language, tone of voice, and asking open-ended questions. โข Overcoming Objections: This unit will teach strategies for handling common objections that salespeople face, and how to turn objections into opportunities. โข Closing Techniques: This unit will cover various closing techniques, including the assumptive close, the alternative choice close, and the summary close. โข Delivering Effective Presentations: This unit will teach salespeople how to deliver effective presentations, including how to structure a presentation, use visual aids, and handle questions. โข Negotiating Skills: This unit will cover the basics of negotiation, including how to prepare for a negotiation, how to make concessions, and how to close a deal. โข Communicating with Difficult Customers: This unit will teach salespeople how to communicate effectively with difficult customers, including how to handle confrontational situations and maintain composure. โข Following Up with Customers: This unit will cover the importance of following up with customers, including how to create a follow-up plan, how to handle customer feedback, and how to maintain long-term relationships.
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