Certificate in Leading Customer-Centric Support Teams
-- ViewingNowThe Certificate in Leading Customer-Centric Support Teams is a comprehensive course designed to empower current and aspiring team leaders with the skills necessary to excel in customer-facing roles. This program highlights the importance of customer-centric strategies, teaching learners to prioritize customer needs and foster a positive, solution-driven environment.
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GBP £ 140
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โข Understanding Customer-Centric Support
โข Leadership and Management in Customer Support
โข Building and Managing a High-Performing Customer Support Team
โข Customer Support Metrics and Analytics
โข Communication and Interpersonal Skills for Customer Support Leaders
โข Creating a Positive and Productive Customer Support Culture
โข Implementing Customer Support Technology and Tools
โข Managing Customer Support Operations and Processes
โข Customer Advocacy and Escalation Management
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