Professional Certificate in Management: Mastering Difficult Conversations
-- ViewingNowThe Professional Certificate in Management: Mastering Difficult Conversations is a crucial course designed to equip learners with the necessary skills to handle challenging conversations in the workplace effectively. This certificate course is essential in today's industry, where communication and interpersonal skills are highly valued.
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โข Understanding Difficult Conversations
โข Preparing for Challenging Dialogues
โข Effective Communication Techniques
โข Managing Emotions During Conflict
โข Active Listening and Empathy in Tough Conversations
โข Giving and Receiving Constructive Feedback
โข Resolving Workplace Disputes
โข Building Trust and Repairing Relationships
โข Ethics and Professionalism in Difficult Conversations
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