Professional Certificate in Customer Support: Future-Ready Skills
-- ViewingNowThe Professional Certificate in Customer Support: Future-Ready Skills is a comprehensive course designed to empower learners with essential skills for success in customer support roles. In today's fast-paced and evolving business landscape, customer support has become a critical differentiator for organizations, making this certificate course increasingly important.
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โข Unit 1: Introduction to Customer Support
โข Unit 2: Effective Communication Skills
โข Unit 3: Empathy and Emotional Intelligence in Customer Support
โข Unit 4: Problem-Solving and Critical Thinking
โข Unit 5: Product Knowledge and Troubleshooting
โข Unit 6: Customer Service Software and Tools
โข Unit 7: Workflow Management and Productivity
โข Unit 8: Customer Feedback and Continuous Improvement
โข Unit 9: Data Analysis for Customer Support
โข Unit 10: Future-Proofing Customer Support with Technology and Trends
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