Certificate in Small Business Customer Success Management
-- ViewingNowThe Certificate in Small Business Customer Success Management is a comprehensive course designed to empower learners with the essential skills required to excel in customer success management for small businesses. This course highlights the importance of customer success in driving business growth and fostering long-term customer relationships.
3,001+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
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โข Introduction to Small Business Customer Success Management: Understanding the role of customer success in small businesses, key metrics, and best practices.
โข Customer Segmentation and Profiling: Identifying target customers, creating customer profiles, and understanding customer needs.
โข Customer Onboarding and Training: Developing and implementing effective onboarding and training programs to ensure customer success.
โข Customer Engagement and Communication: Strategies for building and maintaining customer relationships, including effective communication and engagement tactics.
โข Customer Success Analytics: Measuring and analyzing customer success metrics, including churn rate, customer satisfaction, and customer lifetime value.
โข Customer Retention and Expansion: Techniques for retaining and expanding existing customer relationships, including upselling and cross-selling.
โข Customer Advocacy and Referral Programs: Building customer advocacy and implementing referral programs to drive business growth.
โข Managing Customer Success in a Remote Environment: Best practices for managing customer success in a remote or virtual setting.
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