Global Certificate Social Media Customer Service
-- ViewingNowThe Global Certificate in Social Media Customer Service is a comprehensive course that highlights the importance of utilizing social media platforms for exceptional customer service. In today's digital age, businesses recognize the need to meet customers where they are, and this often means on social media.
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โข Social Media Customer Service Foundations
โข Understanding Social Media Platforms
โข Developing a Social Media Customer Service Strategy
โข Social Listening and Monitoring Techniques
โข Building a Social Media Customer Service Team
โข Effective Communication in Social Media Customer Service
โข Managing Customer Complaints and Crises on Social Media
โข Measuring Success in Social Media Customer Service
โข Emerging Trends and Best Practices in Global Social Media Customer Service
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