Global Certificate in Reimagining the Customer Journey
-- ViewingNowThe Global Certificate in Reimagining the Customer Journey is a comprehensive course designed to empower professionals in creating exceptional customer experiences. In today's customer-centric world, this course is of paramount importance as it teaches learners how to understand customer needs, map journeys, and create personalized experiences that drive business growth.
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โข Customer Journey Mapping
โข Understanding Customer Needs and Pain Points
โข Design Thinking and Customer Experience
โข Digital Transformation and Customer Journey
โข Personalization in Customer Journey
โข Metrics and Analytics for Customer Journey Optimization
โข Customer Journey Automation
โข Omni-channel Customer Experience
โข Customer Journey in Sales and Marketing Funnel
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