Global Certificate in Agile Service Management
-- ViewingNowThe Global Certificate in Agile Service Management is a vital course for professionals seeking to streamline IT service management using Agile methodologies. This certificate course emphasizes the importance of flexibility, collaboration, and customer satisfaction, aligning with the Agile manifesto.
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GBP £ 140
GBP £ 202
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Here are the essential units for a Global Certificate in Agile Service Management:
• Agile Fundamentals: An introduction to Agile principles and practices, including the Agile Manifesto, Agile methodologies, and Agile benefits for service management.
• Agile Project Management: An overview of Agile project management techniques, including Scrum, Kanban, and Lean, and how to apply these techniques to service management projects.
• Agile Service Transition: An exploration of how to apply Agile principles to service transition, including continuous delivery, release management, and change management.
• Agile Service Operation: A discussion of how to apply Agile principles to service operation, including event management, incident management, and problem management.
• Agile Service Improvement: An examination of how to apply Agile principles to service improvement, including service level management, capacity management, and availability management.
• Agile Service Strategy: An analysis of how to apply Agile principles to service strategy, including service portfolio management, service financial management, and business relationship management.
• Agile Service Design: A consideration of how to apply Agile principles to service design, including service level agreement (SLA) design, service catalog management, and service desk design.
• Agile Service Culture: A review of the cultural aspects of Agile service management, including Agile leadership, teamwork, and communication.
• Agile Service Metrics: A look at the metrics used in Agile service management, including velocity, lead time, and cycle time, and how to use these metrics to improve service delivery.
• Agile Service Case Studies: A review of real-world examples of successful Agile service management implementations, including the benefits and challenges of each implementation.
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