Masterclass Certificate in Mobile Journey Mapping for CX
-- ViewingNowThe Masterclass Certificate in Mobile Journey Mapping for CX is a comprehensive course that focuses on enhancing customer experience (CX) through mobile journey mapping. This certification is crucial in today's digital age where mobile devices are the primary means of interaction between businesses and customers.
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โข Mobile User Research
โข Understanding Mobile Context of Use
โข Mobile User Personas and Profiles
โข Designing Mobile User Flows
โข Wireframing and Prototyping for Mobile
โข Usability Testing on Mobile Devices
โข Mobile Analytics and Data Analysis
โข Optimizing Mobile Customer Experience (CX)
โข Best Practices in Mobile Journey Mapping
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