Certificate in IT Service Management: A Practical Guide
-- ViewingNowThe Certificate in IT Service Management: A Practical Guide is a comprehensive course designed to provide learners with the essential skills needed to excel in IT service management. This course focuses on the practical application of IT service management best practices, using the industry-standard ITIL framework.
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โข IT Service Management Fundamentals
โข ITIL Framework and Best Practices
โข Incident Management and Problem Solving
โข Change Management and Version Control
โข Service Level Management and Customer Expectations
โข IT Service Continuity and Disaster Recovery
โข IT Asset Management and License Compliance
โข Capacity Management and Performance Optimization
โข Supplier Management and Vendor Relations
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