Certificate in Customer Journey for Smarter Outcomes
-- ViewingNowThe Certificate in Customer Journey for Smarter Outcomes course is a comprehensive program designed to empower professionals with the skills to optimize customer experiences for improved business results. This course highlights the importance of understanding customer needs and mapping their journey to create data-driven, personalized interactions.
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โข Understanding Customer Journey Mapping
โข Importance of Customer Journey Mapping
โข Steps to Create a Customer Journey Map
โข Identifying Touchpoints and Channels
โข Mapping Customer Emotions and Pain Points
โข Analyzing Customer Data for Journey Insights
โข Improving Customer Experience with Journey Mapping
โข Implementing and Measuring Customer Journey Strategies
โข Case Studies of Successful Customer Journey Mapping
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