Certificate in Customer Journey & Business Growth Strategies
-- ViewingNowThe Certificate in Customer Journey & Business Growth Strategies course is a powerful program designed to enhance your understanding of customer behavior and business growth tactics. This course emphasizes the importance of mapping the customer journey, identifying critical touchpoints, and optimizing customer experience to drive business success.
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โข Understanding Customer Journey Mapping
โข Importance of Customer Experience (CX)
โข Steps in Creating a Customer Journey Map
โข Analyzing and Interpreting Customer Journey Data
โข Implementing Customer Journey Improvements
โข Business Growth Strategies
โข Identifying Opportunities for Business Growth
โข Developing a Growth Strategy Plan
โข Measuring and Evaluating Business Growth
โข Case Studies on Customer Journey & Business Growth Strategies
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