Executive Development Programme in Customer Advocacy Mastery
-- ViewingNowThe Executive Development Programme in Customer Advocacy Mastery is a certificate course designed to empower professionals with the skills necessary to excel in customer experience management. In today's customer-centric world, businesses that prioritize customer advocacy outperform their competitors.
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โข Customer Advocacy Fundamentals
โข Understanding Customer Experience (CX)
โข Building Customer Loyalty and Retention
โข Strategies for Effective Customer Communication
โข Measuring and Analyzing Customer Advocacy
โข Leveraging Data and Technology in Customer Advocacy
โข Developing a Customer-Centric Culture
โข Managing Customer Advocacy Programs
โข Customer Advocacy Best Practices and Case Studies
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