Global Certificate Communication & Mediation Strategies
-- ViewingNowThe Global Certificate in Communication & Mediation Strategies is a comprehensive course designed to enhance your communication skills and conflict resolution abilities. This program is crucial in today's diverse and globalized world, where effective communication and conflict management are essential for career success.
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GBP £ 140
GBP £ 202
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โข Cross-cultural Communication: Understanding and adapting to different cultural communication styles is crucial in global mediation. This unit covers cultural awareness, empathy, and effective communication strategies across various cultures. โข Conflict Resolution: This unit explores various conflict resolution strategies, including negotiation, mediation, and arbitration. It also covers the art of active listening, assertiveness, and finding common ground. โข Mediation Techniques: This unit delves into the techniques used by professional mediators, such as framing, reframing, summarizing, and asking open-ended questions. It also covers the importance of neutrality, impartiality, and confidentiality in mediation. โข Virtual Communication: In today's globalized world, virtual communication is essential. This unit covers best practices for virtual meetings, including using appropriate technology, setting ground rules, and managing time zones. โข Business Communication: This unit focuses on effective business communication, including writing clear and concise emails, reports, and proposals. It also covers presenting ideas in a professional and persuasive manner. โข Interpersonal Communication: This unit explores the dynamics of interpersonal communication, including verbal and non-verbal cues, empathy, and active listening. It also covers how to build and maintain positive relationships. โข Cross-functional Communication: This unit covers communication across different functions within an organization, including understanding the priorities and needs of different departments and stakeholders. โข Legal and Ethical Considerations: This unit explores the legal and ethical considerations in communication and mediation, including confidentiality, informed consent, and cultural sensitivity. โข Global Collaboration: This unit covers best practices for global collaboration, including building and managing virtual teams, understanding time zone differences, and navigating cultural nuances.
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