Certificate in UK Business: Customer Experience Design

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The Certificate in UK Business: Customer Experience Design is a comprehensive course that equips learners with essential skills for career advancement in the UK business industry. This course emphasizes the importance of customer experience design in today's competitive business landscape, where customer satisfaction and loyalty are crucial for success.

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With a strong focus on practical skills and real-world examples, this course covers various aspects of customer experience design, including user research, prototyping, usability testing, and service design. Learners will gain a deep understanding of customer needs, behaviors, and pain points, enabling them to design and deliver exceptional customer experiences that drive business growth. As businesses increasingly prioritize customer experience as a key differentiator, the demand for professionals with customer experience design skills is on the rise. By completing this course, learners will be well-positioned to meet this demand and pursue careers in various industries, including retail, hospitality, finance, healthcare, and technology.

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โ€ข Unit 1: Introduction to Customer Experience Design
โ€ข Unit 2: Customer Journey Mapping
โ€ข Unit 3: User Research and Insights for CX Design
โ€ข Unit 4: Prototyping and Iterative Design in CX
โ€ข Unit 5: Usability Testing and Evaluation
โ€ข Unit 6: Personalisation and Customer Segmentation
โ€ข Unit 7: Multi-channel Experience Design
โ€ข Unit 8: Service Blueprinting for Seamless CX
โ€ข Unit 9: Metrics and Analytics for Customer Experience
โ€ข Unit 10: Change Management and CX Strategy Implementation

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The Certificate in UK Business: Customer Experience Design programme prepares students for various customer experience roles, as the 3D pie chart demonstrates. 1. Customer Experience Designer: With 45% of the market share, customer experience designers are responsible for creating compelling and engaging experiences for customers, ensuring customer satisfaction and brand loyalty. 2. User Experience Researcher: These professionals (25%) study user behaviour, preferences, and requirements to inform the creation of effective UX/UI designs. 3. Customer Service Manager: Managing customer service teams, these professionals (15%) ensure customer satisfaction and handle customer complaints and requests. 4. UX/UI Developer: Combining design and development, UX/UI developers (10%) implement UX/UI designs for websites and applications, working closely with designers and developers. 5. CX Strategy Consultant: Focusing on creating customer-centric strategies, consultants (5%) collaborate with businesses to enhance customer experiences and improve overall business performance.

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ใ‚ตใƒณใƒ—ใƒซ่จผๆ˜Žๆ›ธใฎ่ƒŒๆ™ฏ
CERTIFICATE IN UK BUSINESS: CUSTOMER EXPERIENCE DESIGN
ใซๆŽˆไธŽใ•ใ‚Œใพใ™
ๅญฆ็ฟ’่€…ๅ
ใงใƒ—ใƒญใ‚ฐใƒฉใƒ ใ‚’ๅฎŒไบ†ใ—ใŸไบบ
London School of International Business (LSIB)
ๆŽˆไธŽๆ—ฅ
05 May 2025
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