Executive Development Programme Leading E-commerce & CRM Teams
-- ViewingNowThe Executive Development Programme in Leading E-commerce & CRM Teams is a certificate course designed to empower professionals with the necessary skills to excel in the digital commerce landscape. In an era where e-commerce has become a critical driver for business growth, this programme emphasizes the importance of Customer Relationship Management (CRM) in enhancing customer engagement and loyalty.
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โข E-commerce Fundamentals
โข Understanding CRM (Customer Relationship Management)
โข Leading E-commerce Teams
โข CRM Strategy and Implementation
โข E-commerce Trends and Innovations
โข Data Analysis for E-commerce and CRM
โข Customer Segmentation and Personalization
โข Managing Customer Lifecycle
โข Building a Data-Driven CRM Culture
โข Change Management in E-commerce and CRM
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