Masterclass Certificate Building a High-Performance CRM
-- ViewingNowThe Masterclass Certificate in Building a High-Performance CRM is a comprehensive course that equips learners with the essential skills to design, implement, and manage customer relationship management (CRM) systems to drive business growth. This course emphasizes the importance of CRM in today's data-driven world, where businesses prioritize customer experience and engagement.
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โข Unit 1: Introduction to CRM
โข Unit 2: CRM Strategy and Planning
โข Unit 3: Customer Relationship Management Fundamentals
โข Unit 4: Building a High-Performance CRM: Best Practices
โข Unit 5: CRM Data Management and Analytics
โข Unit 6: CRM Integration and Automation
โข Unit 7: CRM Security and Compliance
โข Unit 8: CRM User Adoption and Training
โข Unit 9: CRM Performance Metrics and Continuous Improvement
โข Unit 10: CRM Trends and Future Developments
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