Certificate in IT Service Management and Operational Efficiency
-- ViewingNowThe Certificate in IT Service Management and Operational Efficiency is a comprehensive course designed to equip learners with essential skills for optimizing IT services and enhancing operational efficiency. This course emphasizes the importance of IT service management (ITSM) best practices, aligning IT with business needs, and continuous improvement.
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⢠ITILŽ Foundation: Understanding ITILŽ Framework
⢠Service Transition: Planning and Implementing IT Services
⢠Service Operation: Delivering and Managing IT Services
⢠Incident Management: Restoring Normal Service Operation
⢠Problem Management: Preventing IT Service Incidents
⢠Change Management: Implementing Changes to IT Services
⢠Continual Service Improvement: Enhancing IT Service Quality
⢠IT Service Management Tools and Automation
⢠Measuring IT Service Performance: Metrics and KPIs
⢠IT Service Continuity and Disaster Recovery Planning
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