Global Certificate in Sales: Connecting with Clients

Name: Global Certificate in Sales: Connecting with Clients
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과정 세부사항

• Building Client Relationships: Understanding the importance of building and maintaining relationships with clients. Topics include: establishing rapport, active listening, and effective communication.

• Understanding Customer Needs: Identifying customer needs and wants to provide tailored solutions. Topics include: asking open-ended questions, understanding body language, and using empathy.

• Sales Techniques: Mastering the art of sales with proven techniques. Topics include: consultative selling, solution selling, and the features-advantages-benefits (FAB) method.

• Cross-Cultural Communication: Connecting with clients from diverse backgrounds. Topics include: cultural awareness, understanding cultural nuances, and effective communication across cultures.

• Negotiation and Closing Strategies: Closing deals and negotiating with clients. Topics include: overcoming objections, negotiation tactics, and closing techniques.

• Customer Service and Retention: Building long-term relationships with clients and increasing customer loyalty. Topics include: handling customer complaints, providing excellent customer service, and customer retention strategies.

• Sales Technology: Utilizing technology to streamline the sales process. Topics include: customer relationship management (CRM) systems, sales automation tools, and data analysis.

• Ethics in Sales: Maintaining ethical standards in sales. Topics include: honesty, transparency, and respect for clients.

경력 경로

The Global Certificate in Sales: Connecting with Clients program prepares professionals for various sales roles in the UK. This 3D pie chart showcases the job market trends for these roles, highlighting their demand and relevance in the industry. 1. Sales Development Representative (25%): This role involves generating new business opportunities through prospecting, qualifying, and developing leads. 2. Account Manager (30%): Account managers maintain and grow relationships with existing clients by understanding their needs, providing excellent service, and ensuring their satisfaction. 3. Sales Engineer (20%): Sales engineers combine technical expertise with sales skills to help clients understand the technical aspects of products or services, and how they can meet their specific needs. 4. Business Development Manager (15%): Business development managers are responsible for identifying and pursuing new business opportunities, often focusing on expanding the company's reach into new markets. 5. Sales Director (10%): Sales directors lead sales teams, develop sales strategies, and set sales targets to ensure the company's revenue goals are met. By understanding these roles and their market trends, professionals can make informed decisions about their career paths in sales, aligning themselves with industry needs and demands.

입학 요건

주제에 대한 기본 이해
영어 언어 능숙도
컴퓨터 및 인터넷 접근
기본 컴퓨터 기술
과정 완료에 대한 헌신

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과정 상태

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경력 인증서 획득

GLOBAL CERTIFICATE IN SALES: CONNECTING WITH CLIENTS

에게 수여됨

학습자 이름

에서 프로그램을 완료한 사람

London School of International Business (LSIB)

수여일

05 May 2025

블록체인 ID: s-1-a-2-m-3-p-4-l-5-e

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