Certificate in IT Service Management and Continuous Improvement
-- ViewingNowThe Certificate in IT Service Management and Continuous Improvement is a comprehensive course designed to equip learners with essential skills for career advancement in the IT industry. This course focuses on the best practices for IT service management, using the ITIL framework, and continuous improvement methodologies, such as Kaizen and Lean Six Sigma.
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⢠IT Service Management Framework
⢠Service Support and Service Delivery
⢠Incident Management and Problem Management
⢠Change Management and Configuration Management
⢠Continual Service Improvement
⢠ITIL Best Practices
⢠Service Level Management
⢠Capacity Management and Availability Management
⢠Continuous Improvement Methodologies
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