Masterclass Certificate in Lean IT for Service Excellence
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⢠Introduction to Lean IT – Understanding the core principles and practices of Lean IT, including value, waste reduction, and continuous improvement.
⢠Value Stream Mapping – Identifying and optimizing the value stream to improve flow, reduce lead time, and increase customer satisfaction.
⢠Kaizen & Continuous Improvement – Implementing a culture of continuous improvement and problem-solving using Kaizen methodologies.
⢠Six Sigma – Utilizing statistical methods and data-driven analysis to reduce process variation and defects in IT service delivery.
⢠A3 Thinking – Applying structured problem-solving techniques to address complex IT service challenges.
⢠Lean Metrics & Measurement – Defining and tracking Key Performance Indicators (KPIs) to monitor progress and drive improvement in Lean IT initiatives.
⢠Change Management – Managing change effectively to minimize disruption and ensure seamless implementation of Lean IT practices.
⢠Visual Management – Implementing visual management tools and techniques to better manage and optimize IT service processes.
⢠Lean Leadership – Developing leadership skills to drive Lean IT transformation and create a culture of continuous improvement.
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