Global Certificate in Website Performance & Customer Experience
-- ViewingNowThe Global Certificate in Website Performance & Customer Experience is a comprehensive course designed to equip learners with crucial skills for optimizing website performance and enhancing customer experience. This certification program focuses on the importance of website speed, user engagement, and conversion rates in today's digital landscape.
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⢠Website Performance Fundamentals: Understanding key metrics, page load time, website speed optimization, impact on user experience. ⢠User Experience (UX) Design Principles: Usability, accessibility, user-centered design, information architecture, visual design. ⢠Front-End Performance Optimization: Code optimization, image compression, caching, content delivery networks (CDNs). ⢠Mobile Website Performance: Mobile-first design, responsive web design, Accelerated Mobile Pages (AMP), mobile UX. ⢠Web Analytics for Performance: Tracking website performance, conversion rate optimization, A/B testing, data-driven decisions. ⢠Customer Experience (CX) Strategy: Customer journey mapping, voice of the customer (VoC), customer feedback, CX metrics. ⢠Performance Testing & Monitoring: Performance testing methods, tools, continuous monitoring, alerting, troubleshooting. ⢠Security & Privacy for Performance: Secure Sockets Layer (SSL), encryption, data protection, privacy laws, General Data Protection Regulation (GDPR).
Note: This list assumes a general understanding of web technologies and concepts. Adjustments may be needed based on the target audience and prerequisites.
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