Executive Development Programme in Patient Advocacy and Communications
-- ViewingNowThe Executive Development Programme in Patient Advocacy and Communications is a certificate course designed to empower professionals with the skills needed to thrive in patient-centered healthcare environments. This program emphasizes the importance of effective communication, patient advocacy, and ethical decision-making in healthcare settings.
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⢠Patient Advocacy Fundamentals: Understanding the role and importance of patient advocacy, patient rights, and ethical considerations in healthcare communication.
⢠Effective Communication Skills: Developing active listening, empathy, and clear communication skills for engaging with patients and their families.
⢠Crisis and Conflict Management: Strategies for managing challenging situations, resolving conflicts, and providing emotional support during high-stress patient interactions.
⢠Cultural Competence and Diversity: Fostering inclusivity and respect in patient communication, addressing unconscious biases, and understanding cultural differences.
⢠Patient Education and Empowerment: Techniques for delivering clear, concise, and actionable health information, promoting patient autonomy, and self-management.
⢠Healthcare Systems and Policies: Overview of the healthcare landscape, policies, and stakeholders, and their impact on patient advocacy and communication.
⢠Patient-Centered Care Approach: Implementing patient-centered care principles, understanding patient needs, preferences, and values, and tailoring communication accordingly.
⢠Data Privacy and Security: Ensuring confidentiality, privacy, and security of patient information, adhering to regulations, and best practices.
⢠Stakeholder Management and Collaboration: Building relationships, collaborating, and communicating effectively with healthcare professionals, caregivers, and other stakeholders.
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