Global Certificate in Service Management: The Next Level
-- ViewingNowThe Global Certificate in Service Management: The Next Level is a comprehensive course designed to equip learners with advanced skills in service management. This certificate program emphasizes the importance of service strategy, design, transition, and operation in today's dynamic business environment.
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⢠Global Service Management Standards
⢠Service Strategy and Planning
⢠Service Design and Implementation
⢠Service Delivery and Support
⢠Service Improvement and Innovation
⢠Service Level Management
⢠Capacity Management
⢠Incident and Problem Management
⢠Change and Release Management
⢠Supplier Management
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