Advanced Certificate in Customer Advocacy for Business
-- ViewingNowAdvanced Certificate in Customer Advocacy for Business: In today's customer-centric world, businesses demand professionals who can put customers at the heart of their strategy. This advanced certificate course emphasizes the importance of customer advocacy in driving business growth and success.
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Here are the essential units for an Advanced Certificate in Customer Advocacy for Business:
• Customer Advocacy: An Introduction
• Understanding Customer Needs and Expectations
• Customer Experience Management
• Customer Feedback and Insights
• Developing a Customer Advocacy Strategy
• Stakeholder Management in Customer Advocacy
• Metrics and Measurement in Customer Advocacy
• Implementing and Managing Customer Advocacy Programs
• Ethics in Customer Advocacy
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