Certificate in Sales: Understanding Customer Behavior
-- ViewingNowThe Certificate in Sales: Understanding Customer Behavior is a comprehensive course designed to empower learners with essential sales skills. This program focuses on the importance of customer behavior in driving sales success, imparting valuable insights into customer psychology and decision-making processes.
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⢠Understanding Customer Behavior
⢠The Customer Decision-Making Process
⢠Customer Personas and Segmentation
⢠Customer Needs and Motivations
⢠Effective Communication with Customers
⢠Reading Customer Signals and Feedback
⢠Building Long-Term Customer Relationships
⢠Customer Loyalty and Retention Strategies
⢠Sales Techniques for Understanding Customer Behavior
⢠Ethical Considerations in Customer Relationships
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