Executive Development Programme in Interpersonal Effectiveness
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⢠Understanding Interpersonal Effectiveness: This unit will cover the basics of interpersonal effectiveness and its importance in the workplace. It will introduce the primary concepts and theories related to interpersonal communication and provide a solid foundation for the rest of the course.
⢠Active Listening: This unit will focus on the skill of active listening, which is crucial for effective interpersonal communication. Participants will learn how to fully concentrate, understand, respond and then remember what is being communicated.
⢠Assertiveness and Conflict Resolution: This unit will teach participants how to communicate their thoughts, feelings and needs in a direct, honest and respectful way, while also understanding and respecting the rights and beliefs of others. It will also cover techniques for resolving conflicts in a positive and productive manner.
⢠Emotional Intelligence: This unit will delve into the concept of emotional intelligence and its impact on interpersonal effectiveness. Participants will learn how to recognize and understand their own emotions and the emotions of others, and how to use this understanding to manage relationships and interactions.
⢠Influence and Persuasion: This unit will cover the techniques and strategies for effectively influencing and persuading others. Participants will learn how to build rapport, create win-win situations, and use persuasive communication to achieve their goals.
⢠Nonverbal Communication: This unit will explore the role of nonverbal communication in interpersonal effectiveness. Participants will learn how to read and interpret nonverbal cues, and how to use nonverbal communication to enhance their own messages.
⢠Building and Maintaining Relationships: This unit will focus on the skills needed to build and maintain positive, productive relationships. Participants will learn how to network, build trust, and communicate effectively in a variety of relationship contexts.
⢠Cultural Intelligence: This unit will cover the concept of cultural intelligence and its importance in interpersonal communication. Participants will learn how to understand and navigate cultural differences, and how to communicate effectively with people from diverse backgrounds.
⢠Presentation and Public Speaking Skills: This unit will teach participants how to effectively communicate their ideas and messages to groups of people. Participants will learn how to structure a presentation, use visual aids, and
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