Advanced Certificate in Customer Engagement Ethics and AI
-- ViewingNowThe Advanced Certificate in Customer Engagement Ethics and AI is a crucial course designed to meet the rising industry demand for responsible AI implementation. This certificate course emphasizes the significance of ethics in customer engagement, especially in the era of artificial intelligence.
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⢠Unit 1: Introduction to Customer Engagement Ethics
⢠Unit 2: Understanding AI in Customer Engagement
⢠Unit 3: Ethical Considerations in AI-Powered Customer Engagement
⢠Unit 4: Data Privacy and Security in Customer Engagement
⢠Unit 5: Bias and Discrimination in AI-Driven Customer Engagement
⢠Unit 6: Transparency and Accountability in AI Systems
⢠Unit 7: Customer Autonomy and AI-Driven Persuasion
⢠Unit 8: Emotion and Psychological Impact of AI in Customer Engagement
⢠Unit 9: Strategies for Ethical AI Implementation in Customer Engagement
⢠Unit 10: Case Studies and Real-World Examples of Ethical AI in Customer Engagement
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