Global Certificate in Customer Loyalty Program Metrics
-- ViewingNowThe Global Certificate in Customer Loyalty Program Metrics course is a comprehensive program designed to equip learners with the essential skills needed to excel in customer loyalty roles. This course is critical for professionals looking to advance their careers in customer experience, marketing, or sales.
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⢠Customer Loyalty Program Metrics Overview
⢠Importance of Customer Loyalty Program Metrics
⢠Key Metrics in Customer Loyalty Programs
⢠Customer Retention Rate (CRR)
⢠Customer Lifetime Value (CLTV)
⢠Net Promoter Score (NPS)
⢠Customer Satisfaction Score (CSAT)
⢠Churn Rate
⢠Up-sell and Cross-sell Metrics
⢠Measuring and Analyzing Customer Loyalty Program Metrics
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