Certificate in Customer Lifecycle Management for Growth
-- ViewingNowThe Certificate in Customer Lifecycle Management for Growth is a comprehensive course designed to empower professionals with the essential skills needed to drive customer success and business growth. This program focuses on the entire customer lifecycle, from acquisition to retention and advocacy, emphasizing the importance of delivering exceptional customer experiences.
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⢠Understanding Customer Lifecycle Management (CLM)
⢠Customer Segmentation and Profiling
⢠Customer Relationship Management (CRM) Systems and Tools
⢠Customer Acquisition and Onboarding Strategies
⢠Customer Engagement and Retention Techniques
⢠Measuring Customer Lifetime Value (CLV)
⢠Developing and Implementing a CLM Strategy
⢠Personalization and Customer Experience Management
⢠Data-Driven Decision Making in CLM
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