Certificate in Effective Customer Conversations
-- ViewingNowThe Certificate in Effective Customer Conversations is a comprehensive course designed to enhance communication skills in a customer-centric environment. This program emphasizes the importance of productive and engaging conversations that foster customer loyalty and promotes business growth.
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⢠Understanding Customer Needs: This unit will cover the importance of understanding customer needs, how to identify them, and how to use that information to improve customer conversations.
⢠Effective Communication Skills: This unit will focus on the essential communication skills needed for effective customer conversations, including active listening, clear speaking, and nonverbal communication.
⢠Handling Customer Complaints: In this unit, learners will explore strategies for handling customer complaints effectively, turning a negative experience into a positive one.
⢠Building Customer Rapport: This unit will cover the importance of building customer rapport, how to do it, and how it can improve customer conversations.
⢠Handling Objections and Closing Sales: This unit will focus on handling customer objections and closing sales effectively, including strategies for overcoming objections and closing techniques.
⢠Customer Service Standards: This unit will cover the importance of customer service standards and how to maintain them during customer conversations.
⢠Empathy and Emotional Intelligence: In this unit, learners will explore the role of empathy and emotional intelligence in customer conversations, and how to use them to improve customer experiences.
⢠Effective Questioning Techniques: This unit will focus on effective questioning techniques to help learners uncover customer needs and preferences, leading to more productive conversations.
⢠Adapting to Different Communication Styles: This unit will cover how to adapt to different communication styles, ensuring that learners can communicate effectively with a wide range of customers.
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