Executive Development Programme in Glitter Print Customer Experience
-- ViewingNowThe Executive Development Programme in Glitter Print Customer Experience certificate course is a comprehensive program designed to meet the growing industry demand for customer experience professionals. This course emphasizes the importance of understanding and enhancing customer experience as a key driver of business success.
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⢠Customer Experience (CX) Strategy & Management: Understanding the key principles and best practices of customer experience strategy, design, and management. Includes topics such as customer journey mapping, voice of the customer (VoC) programs, and CX metrics.
⢠CX Analytics & Insights: Learning how to collect, analyze, and act on customer feedback and data to improve the overall customer experience. Includes topics such as survey design, data visualization, and statistical analysis.
⢠Customer-Centric Culture: Developing a customer-centric mindset and organizational culture that puts the customer at the heart of all decision making. Includes topics such as employee engagement, training and development, and change management.
⢠Digital Customer Experience: Understanding how to create exceptional digital customer experiences across web, mobile, and social channels. Includes topics such as user experience (UX) design, user interface (UI) design, and omnichannel strategy.
⢠Customer Service Excellence: Delivering world-class customer service that exceeds customer expectations and builds loyalty. Includes topics such as communication skills, problem-solving, and service recovery.
⢠Customer Experience Design Thinking: Applying design thinking principles to customer experience design, to create innovative and customer-centric solutions. Includes topics such as empathy, ideation, prototyping, and testing.
⢠Customer Experience Metrics & ROI: Measuring the impact of customer experience initiatives on business performance, and demonstrating the return on investment (ROI). Includes topics such as customer lifetime value (CLV), net promoter score (NPS), and customer satisfaction (CSAT)
⢠Customer Segmentation & Personalization: Understanding customer needs, preferences, and behaviors, and using that knowledge to personalize the customer experience. Includes topics such as customer segmentation, targeting, and positioning, and personalization strategies across channels.
⢠Customer Experience Innovation: Staying ahead of the curve and anticipating future customer needs and trends, to drive innovation and growth. Includes topics such as emerging technologies, customer co-creation, and future-proofing the customer experience.
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