Executive Development Programme Transforming Customer Relationships
-- ViewingNowThe Executive Development Programme: Transforming Customer Relationships certificate course is a crucial learning opportunity for professionals seeking to elevate their careers. This program emphasizes the importance of customer relationships in driving business success and equips learners with the essential skills to build and maintain strong connections with customers.
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⢠Understanding Customer Relationship Management (CRM)
⢠Developing a Customer-Centric Mindset
⢠Strategies for Building Long-Term Customer Relationships
⢠Effective Communication for Transforming Customer Relationships
⢠Leveraging Data and Analytics in Customer Relationships
⢠Customer Segmentation and Personalization
⢠Managing Customer Expectations and Delivering Value
⢠Handling Customer Complaints and Building Loyalty
⢠Creating a Customer-Focused Organizational Culture
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