Professional Certificate in IT Service Management: A Results-Oriented Approach
-- ViewingNowThe Professional Certificate in IT Service Management: A Results-Oriented Approach is a comprehensive course, designed to empower learners with the essential skills required to excel in the ever-evolving IT industry. This certificate course emphasizes a practical, results-oriented approach to IT service management, aligning with industry best practices such as ITIL (Information Technology Infrastructure Library).
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โข IT Service Management Fundamentals
โข ITIL Framework and Best Practices
โข Incident Management and Response
โข Problem Management and Root Cause Analysis
โข Change Management and Version Control
โข Configuration Management and IT Asset Management
โข Service Level Management and Customer Relations
โข IT Service Continuity and Disaster Recovery
โข IT Project Management and Delivery
โข Continual Service Improvement and Performance Metrics
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EntryRequirements
- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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CourseProvidesPractical
- NotAccreditedRecognized
- NotRegulatedAuthorized
- ComplementaryFormalQualifications
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- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
- OpenEnrollmentStartAnytime
- TwoThreeHoursPerWeek
- RegularCertificateDelivery
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