Certificate in Product Design & Customer Journey Mapping

Name: Certificate in Product Design & Customer Journey Mapping
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The Certificate in Product Design & Customer Journey Mapping is a comprehensive course that equips learners with essential skills to create user-centered products. This program emphasizes the importance of understanding customer needs and mapping their journey to design successful products that meet market demands.

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AboutThisCourse

In today's competitive industry, businesses prioritize customer experience, making this certificate highly relevant. Learners will gain hands-on experience in user research, prototyping, testing, and optimization – skills that are in high demand across various industries such as technology, finance, healthcare, and e-commerce. By the end of this course, learners will have a solid foundation in product design and customer journey mapping, enabling them to drive innovation, improve customer satisfaction, and advance their careers in UX/UI design, product management, or marketing.

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CourseDetails

• Unit 1: Introduction to Product Design & Customer Journey Mapping
• Unit 2: Understanding Customers & User Personas
• Unit 3: Research Methods for Product Design & CJM
• Unit 4: Mapping Customer Journeys & Touchpoints
• Unit 5: Analyzing Customer Experience & Pain Points
• Unit 6: Design Thinking & Ideation Techniques
• Unit 7: Prototyping & Usability Testing
• Unit 8: Implementing Product Design & CJM Changes
• Unit 9: Measuring Success & Iterating for Improvement
• Unit 10: Best Practices in Product Design & Customer Journey Mapping

CareerPath

The certificate in Product Design & Customer Journey Mapping equips learners with the necessary skills to excel in various roles such as Product Designer, UX Designer, UI Designer, and Customer Journey Mapper. With a focus on industry relevance, this certificate provides a comprehensive understanding of the current job market trends, salary ranges, and skill demands in the UK. The 3D pie chart below presents an overview of these roles and their respective representation in the job market, based on recent statistics. The chart is designed with a transparent background, enabling seamless integration into any webpage. Furthermore, the responsive design, achieved by setting the width to 100%, ensures compatibility across different devices and screen sizes. Explore the career paths available in Product Design & Customer Journey Mapping, and unlock your potential in this rapidly growing field.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN PRODUCT DESIGN & CUSTOMER JOURNEY MAPPING

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London School of International Business (LSIB)

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05 May 2025

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