Advanced Certificate in Storytelling for Customer Journey Mapping

Name: Advanced Certificate in Storytelling for Customer Journey Mapping
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The Advanced Certificate in Storytelling for Customer Journey Mapping is a valuable course that focuses on the essential skills needed to excel in today's customer-centric business environment. This certificate course highlights the importance of storytelling in creating engaging and effective customer journey maps, which are crucial for understanding and improving customer experiences.

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AboutThisCourse

In an era where customer experience is a critical differentiator, there is a growing demand for professionals who can create compelling customer journey maps that drive business results. This course equips learners with the skills to analyze customer needs, map customer journeys, and develop engaging stories that resonate with customers and drive business growth. By completing this course, learners will gain a competitive edge in their careers, with the ability to lead customer journey mapping initiatives, improve customer experiences, and drive business success. The course is an excellent investment for professionals in marketing, customer experience, product management, and UX design, among other fields.

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CourseDetails

• Advanced Storytelling Techniques
• Customer Journey Mapping Methodologies
• Designing Engaging Narratives for Customer Experience
• Utilizing Data and Analytics in Storytelling
• Storytelling for Customer Segmentation and Personalization
• Visualizing Customer Journeys for Impactful Storytelling
• Overcoming Challenges in Storytelling for Customer Experience
• Best Practices in Storytelling for Customer Journey Mapping
• Implementing and Measuring the Effectiveness of Storytelling in Customer Journey Mapping

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN STORYTELLING FOR CUSTOMER JOURNEY MAPPING

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London School of International Business (LSIB)

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05 May 2025

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