Professional Certificate E-commerce Sales: Seasonal Customer Service

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The Professional Certificate in E-commerce Sales: Seasonal Customer Service is a crucial course that trains learners in providing exceptional customer service during peak shopping seasons. This program emphasizes the importance of strong communication, problem-solving, and time management skills in high-pressure situations.

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AboutThisCourse

With the increasing demand for online shopping, there is a growing need for customer service professionals who can handle the unique challenges of e-commerce. By completing this certificate course, learners will gain essential skills for career advancement in the e-commerce industry. They will learn how to manage customer inquiries and complaints, process returns and refunds, and upsell products. The course also covers best practices for using customer service software and tools to streamline processes and improve efficiency. With a Professional Certificate in E-commerce Sales: Seasonal Customer Service, learners will be well-prepared to excel in customer-facing roles and make valuable contributions to their organizations.

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CourseDetails

• Understanding Seasonal E-commerce
• Importance of Customer Service in E-commerce
• Seasonal Trends in E-commerce Sales
• Building Customer Relationships during Peak Seasons
• Handling Seasonal Increases in Customer Inquiries
• Strategies for Seasonal Sales Success
• Utilizing Data for Seasonal Sales Forecasting
• Post-Season Customer Engagement and Retention
• Best Practices for Seasonal E-commerce Sales

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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PROFESSIONAL CERTIFICATE E-COMMERCE SALES: SEASONAL CUSTOMER SERVICE
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London School of International Business (LSIB)
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05 May 2025
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