Executive Development Programme Strategic Customer Advocacy

Name: Executive Development Programme Strategic Customer Advocacy
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The Executive Development Programme (EDP) Strategic Customer Advocacy certificate course is a professional development opportunity that emphasizes the importance of customer-centric strategies in today's business landscape. This program is designed to equip learners with essential skills for career advancement, focusing on creating and maintaining strong relationships with high-value customers.

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AboutThisCourse

In an era where customer experience significantly influences business success, the EDP Strategic Customer Advocacy course is in high demand across industries. The course content covers critical areas such as customer segmentation, customer journey mapping, voice of the customer programs, and advocacy marketing. These skills empower professionals to drive customer loyalty, promote brand ambassadorship, and positively impact an organization's bottom line. By completing this certificate course, learners will be able to demonstrate a comprehensive understanding of strategic customer advocacy principles and showcase their ability to develop and implement effective customer engagement strategies. This knowledge will differentiate them in the job market and contribute to their long-term career growth in various sectors, including marketing, sales, customer service, and business development.

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CourseDetails

• Strategic Customer Advocacy: An Overview
• Customer Experience Management
• Building Customer Relationships
• Understanding Customer Needs and Expectations
• Creating a Customer-Centric Culture
• Strategic Planning for Customer Advocacy
• Implementing and Measuring Customer Advocacy Programs
• Stakeholder Management in Customer Advocacy
• Ethics and Compliance in Customer Advocacy
• Case Studies in Strategic Customer Advocacy

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME STRATEGIC CUSTOMER ADVOCACY

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London School of International Business (LSIB)

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05 May 2025

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