Executive Development Programme in Building CX Capabilities

Name: Executive Development Programme in Building CX Capabilities
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The Executive Development Programme in Building CX Capabilities is a certificate course designed to empower professionals with the skills to create exceptional customer experiences (CX). This program emphasizes the importance of CX in today's competitive business landscape, where customer satisfaction and loyalty are critical for success.

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AboutThisCourse

With the increasing demand for CX professionals across industries, this course provides learners with a unique opportunity to enhance their skillset and advance their careers. The course content covers various aspects of CX, including strategy, design, measurement, and culture, and equips learners with the essential tools and techniques needed to deliver outstanding customer experiences. By completing this programme, learners will be able to demonstrate their expertise in CX, making them attractive candidates for senior leadership roles in their organizations. They will also be part of a growing community of CX professionals who are committed to driving customer-centric innovation and growth in their industries.

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CourseDetails

• Understanding Customer Experience (CX) & Its Importance
• CX Strategy Development & Implementation
• Customer Journey Mapping & Improvement
• Voice of the Customer (VoC) Programs
• CX Metrics, Measurement & ROI
• Design Thinking for CX Enhancement
• Building & Leading CX Teams
• Technology & Tools for CX Management
• Change Management & CX Transformation

CareerPath

The **Executive Development Programme in Building CX Capabilities** focuses on developing professionals to excel in the ever-evolving customer experience (CX) field. This programme covers various roles within the industry, such as: 1. **Customer Experience Manager**: These professionals strategically manage an organization's CX initiatives, ensuring consistent customer satisfaction and loyalty. 2. **CX Analyst**: CX Analysts gather and analyze customer feedback, identifying trends and recommending improvements to enhance the overall customer experience. 3. **CX Consultant**: As subject matter experts, CX Consultants offer strategic guidance to businesses on how to optimize their CX strategies. 4. **UX Designer**: UX Designers focus on creating user-friendly interfaces and interactions to ensure a positive user experience (UX) across various platforms. 5. **CX Developer**: CX Developers implement CX-related technologies and tools to support seamless customer journeys and gather valuable insights. 6. **CX Specialist**: CX Specialists work on specific CX projects and initiatives, addressing unique challenges and opportunities in their area of expertise. This programme aligns with current job market trends and skill demands in the UK, providing professionals with the necessary skills and knowledge to succeed in the CX industry.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN BUILDING CX CAPABILITIES

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London School of International Business (LSIB)

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05 May 2025

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