Masterclass Certificate in Live Video for Customer Service

Name: Masterclass Certificate in Live Video for Customer Service
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The Masterclass Certificate in Live Video for Customer Service is a comprehensive course designed to equip learners with essential skills for career advancement in customer service. In today's digital age, live video has become an increasingly important tool for businesses to connect with their customers.

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AboutThisCourse

This course focuses on the importance of live video in customer service and provides learners with the necessary skills to excel in this area. The course covers various topics, including live video production, best practices for live video customer service, and strategies for engaging customers through live video. Learners will also have the opportunity to gain hands-on experience by creating and managing their live video customer service sessions. With the growing demand for live video in customer service, this course is an excellent opportunity for learners to enhance their skills and stand out in the job market. The course provides learners with a certificate that can be added to their resume, demonstrating their expertise in live video customer service.

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CourseDetails

• Introduction to Live Video for Customer Service
• Setting up Live Video Equipment and Environment
• Best Practices for Live Video Communication
• Handling Customer Queries and Complaints through Live Video
• Using Live Video for Product Demonstrations and Tutorials
• Building Customer Relationships through Live Video Engagement
• Measuring the Effectiveness of Live Video Customer Service
• Troubleshooting Technical Issues in Live Video Customer Service
• Legal and Ethical Considerations in Live Video Customer Service
• Future Trends and Innovations in Live Video for Customer Service

CareerPath

The UK customer service industry is rapidly evolving with the integration of live video for customer support. This 3D pie chart presents the latest job market trends for various roles in the field. Astonishingly, 40% of the customer service positions are attributed to the role of a Customer Service Representative, reflecting the industry's emphasis on direct consumer interaction. The need for proficient Customer Service Managers follows closely, accounting for 25% of the market demand. As more businesses adopt live video customer service, the demand for specialized professionals is growing. Currently, 20% of the market requires Live Video Customer Service Specialists, and this number is expected to rise further. Additionally, 10% of the positions are for Customer Service Team Leads, and the remaining 5% are for Customer Service Supervisors. These figures highlight the burgeoning demand for skilled professionals equipped with a Masterclass Certificate in Live Video for Customer Service. This comprehensive training program ensures you're well-prepared to excel in this dynamic industry.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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MASTERCLASS CERTIFICATE IN LIVE VIDEO FOR CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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