Masterclass Certificate Mastering Customer Advocacy

Name: Masterclass Certificate Mastering Customer Advocacy
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The Masterclass Certificate Mastering Customer Advocacy course is a comprehensive program designed to empower professionals with the skills needed to excel in customer experience and advocacy. In today's customer-centric world, this course is increasingly important as it teaches learners how to build strong relationships with customers, turn them into advocates, and drive business growth.

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AboutThisCourse

With a focus on practical skills and real-world applications, this course covers topics such as customer journey mapping, voice of the customer programs, and customer advocacy strategies. Learners will gain a deep understanding of customer needs and how to exceed their expectations, leading to increased customer loyalty and retention. As companies continue to prioritize customer experience as a key differentiator, the demand for professionals with customer advocacy skills is on the rise. By completing this course, learners will be well-equipped with the essential skills needed to advance their careers and make a positive impact on their organizations.

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CourseDetails

• Understanding Customer Advocacy: An Introduction
• The Importance of Customer Experience in Advocacy
• Building Long-Term Customer Relationships
• Strategies for Customer Engagement and Loyalty
• Leveraging Customer Feedback for Advocacy
• Creating a Customer-Centric Company Culture
• Measuring and Analyzing Customer Advocacy Success
• Turning Customers into Brand Advocates
• Navigating Crisis Management and Reputation Recovery

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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MASTERCLASS CERTIFICATE MASTERING CUSTOMER ADVOCACY

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London School of International Business (LSIB)

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05 May 2025

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