Global Certificate in Marketplace Customer Service Excellence

Name: Global Certificate in Marketplace Customer Service Excellence
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The Global Certificate in Marketplace Customer Service Excellence is a comprehensive course designed to enhance your skills in marketplace customer service. This certification holds high importance in today's competitive business environment, where customer satisfaction is a key differentiator.

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AboutThisCourse

With the rapid growth of e-commerce and online marketplaces, the demand for professionals with expertise in customer service has surged. This course equips learners with essential skills to meet this industry demand, providing a competitive edge in the job market. Throughout the course, you will learn to handle customer inquiries effectively, manage customer expectations, and resolve conflicts professionally. You will also gain knowledge on how to use data and analytics to improve customer service. These skills are crucial for career advancement in any customer-facing role. By earning this certificate, you demonstrate a commitment to providing excellent customer service, which can lead to better job opportunities and career growth in the thriving marketplace industry.

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CourseDetails

• Understanding Marketplace Customer Service
• Importance of Effective Communication in Marketplace Customer Service
• Key Elements of Customer Service Excellence in Global Marketplaces
• Managing Customer Expectations and Building Trust
• Cross-Cultural Communication and Sensitivity in Marketplace Customer Service
• Handling Customer Complaints and Providing Solutions
• Utilizing Customer Feedback to Improve Marketplace Customer Service
• Leveraging Technology for Efficient and Personalized Customer Service
• Measuring and Evaluating Marketplace Customer Service Performance
• Developing and Implementing a Customer Service Strategy for Global Marketplaces

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN MARKETPLACE CUSTOMER SERVICE EXCELLENCE

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London School of International Business (LSIB)

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05 May 2025

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