Certificate E-commerce & CRM Integration Strategies

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The Certificate E-commerce & CRM Integration Strategies course is a comprehensive program designed to equip learners with the essential skills required for successful e-commerce and CRM integration. This course emphasizes the importance of aligning e-commerce platforms with CRM systems to enhance customer experience, boost sales, and improve operational efficiency.

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AboutThisCourse

In today's digital age, businesses increasingly rely on e-commerce platforms and CRM systems to reach and engage with customers. As a result, there is a high demand for professionals who can effectively integrate these systems to drive business growth and success. This course provides learners with hands-on experience and practical skills in CRM integration, e-commerce platform management, and data analysis. By completing this course, learners will be equipped with the skills and knowledge needed to advance their careers in e-commerce and CRM integration. They will be able to demonstrate their expertise in this growing field and contribute to the success of their organizations.

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CourseDetails

โ€ข E-commerce Fundamentals: Understanding the basics of e-commerce, including business models, key players, and market trends.
โ€ข Customer Relationship Management (CRM): Introduction to CRM, its importance, and benefits for e-commerce businesses.
โ€ข CRM System Selection: Identifying the right CRM system for an e-commerce business, considering factors such as features, scalability, and integration capabilities.
โ€ข Data Integration: Strategies for integrating e-commerce and CRM data, including data synchronization, data mapping, and data quality management.
โ€ข Personalization & Customer Segmentation: Leveraging CRM data to personalize the e-commerce experience, segment customers, and deliver targeted marketing campaigns.
โ€ข Sales & Marketing Automation: Automating sales and marketing processes using CRM data, including lead nurturing, email marketing, and social media integration.
โ€ข Analytics & Reporting: Measuring the success of e-commerce and CRM integration using metrics such as customer lifetime value, conversion rates, and ROI.
โ€ข Change Management & Training: Managing organizational change and providing training to ensure successful adoption of e-commerce and CRM integration strategies.
โ€ข Security & Compliance: Ensuring the security and compliance of e-commerce and CRM integration, including data privacy, security standards, and legal considerations.

Note: The above list is subject to modification based on specific course requirements, audience, and learning objectives.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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CERTIFICATE E-COMMERCE & CRM INTEGRATION STRATEGIES
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London School of International Business (LSIB)
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05 May 2025
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